(Cincinnati; May 12, 2008) - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a leading U.S. communications company with millions of subscribers has extended and expanded its agreement with Convergys for its state-of-the-art Relationship Management Solutions. The expanded contract includes a 12-month extension of Infinys [R] license support and maintenance and an agreement for consulting services.
Under the original agreement, the client contracted with Convergys’ to consolidate its seven different legacy billing systems with more than 30 million subscribers onto a single billing and order management solution - Convergys’ innovative and flexible Infinys business support system. The client also deployed Infinys as the backbone of its new open business infrastructure. After evaluating solutions from six different vendors, it was only Convergys’ Infinys solution that provided the client with the robust commerce capabilities it needed to launch popular revenue-generating applications on this new platform.
Like many technology companies, the client’s business is undergoing rapid and dramatic change. This expanded agreement with Convergys enables the client to benefit from this change by providing its subscribers with the latest, cutting-edge technology offerings while effectively aligning its IT expenses with shifts in business.
“Convergys listened closely to our client to thoroughly understand its changing business and subscriber demands. We worked creatively to meet the client’s evolving needs while still maintaining the high quality level of operations the client has come to expect of us,” said Jim Boyce, president of Convergys, North America. “This renewed and expanded agreement is a testament to the flexible, relationship management approach Convergys takes with all our clients, and we are pleased and excited to serve our client through this transition.”
In addition to the extension of Infinys license support and maintenance, the client has extended an agreement with Convergys for its Consulting and Services team to provide comprehensive operations support.
Convergys combines its innovative business support system (BSS) software and unique operational expertise in relationship management to provide solutions that enable its clients in the global communications industry to drive greater value from their customer relationships.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys, Infinys, and the Convergys logo are registered trademarks of Convergys Corporation.)
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
Under the original agreement, the client contracted with Convergys’ to consolidate its seven different legacy billing systems with more than 30 million subscribers onto a single billing and order management solution - Convergys’ innovative and flexible Infinys business support system. The client also deployed Infinys as the backbone of its new open business infrastructure. After evaluating solutions from six different vendors, it was only Convergys’ Infinys solution that provided the client with the robust commerce capabilities it needed to launch popular revenue-generating applications on this new platform.
Like many technology companies, the client’s business is undergoing rapid and dramatic change. This expanded agreement with Convergys enables the client to benefit from this change by providing its subscribers with the latest, cutting-edge technology offerings while effectively aligning its IT expenses with shifts in business.
“Convergys listened closely to our client to thoroughly understand its changing business and subscriber demands. We worked creatively to meet the client’s evolving needs while still maintaining the high quality level of operations the client has come to expect of us,” said Jim Boyce, president of Convergys, North America. “This renewed and expanded agreement is a testament to the flexible, relationship management approach Convergys takes with all our clients, and we are pleased and excited to serve our client through this transition.”
In addition to the extension of Infinys license support and maintenance, the client has extended an agreement with Convergys for its Consulting and Services team to provide comprehensive operations support.
Convergys combines its innovative business support system (BSS) software and unique operational expertise in relationship management to provide solutions that enable its clients in the global communications industry to drive greater value from their customer relationships.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys, Infinys, and the Convergys logo are registered trademarks of Convergys Corporation.)
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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