(Cincinnati; June 3, 2008) - - - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that a Fortune Top 50 industrial manufacturer has renewed its contract for Convergys’ industry-leading Customer Management solutions. Under the terms of the three-year agreement, Convergys will continue to provide top-tier customer service, sales, and technical assistance to the client’s millions of customers across its multiple lines of business.
This contract is valued at $180 million over the three-year term and includes an option to renew for up to 2 additional years. In landing this important renewal, Convergys beat out four other competitors.
The client, one of the largest industrial manufacturers in the world, expects its customer base to double over the next few years. With this customer surge coming quickly, the client needed a trusted partner who both knows the client’s business well and has the scalability to grow alongside the client while maintaining the superior quality of service this client’s customers expect and demand. Convergys’ comprehensive portfolio of Customer Management Solutions, flexibility to meet the client’s accelerated growth projections, demonstrated success in providing premium service to the client’s customers, and proven ability to successfully launch new services, convinced the client that only Convergys could meet its relationship management objectives.
“This client is considered a premium global brand and our service to this client has confirmed that Convergys is the premium provider of customer service,” said Jim Boyce, president of Convergys, North America. “This contract renewal is a validation of all the excellent work done by our program management and operations teams and the more than 1,500 professional customer service agents in multiple locations who answer calls on behalf of our client every day. We’re looking forward to helping this client maintain its high level of service and meet its aggressive growth targets.”
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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"NOTICE: The information contained in this electronic mail transmission is intended by Convergys Corporation for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential. If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone (collect), so that the sender's address records can be corrected."
This contract is valued at $180 million over the three-year term and includes an option to renew for up to 2 additional years. In landing this important renewal, Convergys beat out four other competitors.
The client, one of the largest industrial manufacturers in the world, expects its customer base to double over the next few years. With this customer surge coming quickly, the client needed a trusted partner who both knows the client’s business well and has the scalability to grow alongside the client while maintaining the superior quality of service this client’s customers expect and demand. Convergys’ comprehensive portfolio of Customer Management Solutions, flexibility to meet the client’s accelerated growth projections, demonstrated success in providing premium service to the client’s customers, and proven ability to successfully launch new services, convinced the client that only Convergys could meet its relationship management objectives.
“This client is considered a premium global brand and our service to this client has confirmed that Convergys is the premium provider of customer service,” said Jim Boyce, president of Convergys, North America. “This contract renewal is a validation of all the excellent work done by our program management and operations teams and the more than 1,500 professional customer service agents in multiple locations who answer calls on behalf of our client every day. We’re looking forward to helping this client maintain its high level of service and meet its aggressive growth targets.”
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
Contacts
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
##
--
"NOTICE: The information contained in this electronic mail transmission is intended by Convergys Corporation for the use of the named individual or entity to which it is directed and may contain information that is privileged or otherwise confidential. If you have received this electronic mail transmission in error, please delete it from your system without copying or forwarding it, and notify the sender of the error by reply email or by telephone (collect), so that the sender's address records can be corrected."
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