Manila, Philippines (BUSINESS WIRE) - One of the highest-ranking officials at Convergys recently met personally with customer service agents in Convergys' Metro Manila facilities. Much to the surprise and pleasure of the agents, Andrea Ayers, the company's new president of Customer Management, came from Cincinnati to meet personally with hundreds of agents to announce the company's large expansion in the country and learn more about employees in each site.
Ayers is currently conducting a global tour of operations and an integral part of her visits to Convergys facilities around the world is to engage in candid conversations with agents. This helps the company open doors for communication at all levels and encourage productive work relationships. Her trip to the Philippines included tours of six Convergys facilities and subsequent "coffee break" sessions with agents and team leaders.
During each session, agents introduced themselves and shared a bit about their families and tenure with the company. The conversation in each meeting focused on issues that impact the employees' work lives and strategic plans for the organization.
"I'm delighted to have this opportunity to meet personally with our employees and seek their own individual ideas on how we can make our organization even better," stated Ayers. "We are in a people business at Convergys, and our people are truly the key to our success. Our employees in the Philippines continue to impress me with their commitment to our clients and their customers, and I am honored that they took time from their days to spend a few minutes talking to me."
While in the Philippines, Ayers announced expansion in the Philippines that will equate to five new integrated contact centers and up to 7,000 new employees.
Convergys Corporation is hiring for many different positions in the Philippines. Please submit resumes to philippinesrecruitment@convergys.com
Convergys' six state-of-the-art customer care facilities in metro Manila, two in Cebu City and one in Bacolod City currently employ more than 14,000 men and women who provide customer support via telephone, web-chat, and email for a diverse portfolio of Convergys clients and their customers worldwide.
Editors: Photos of the visits are available on request.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
For Convergys in the Philippines
Jingjing Romero, +63 2 929 9618
or Convergys Corporation
John Pratt, Call or Text +1 513 919 1111
Ayers is currently conducting a global tour of operations and an integral part of her visits to Convergys facilities around the world is to engage in candid conversations with agents. This helps the company open doors for communication at all levels and encourage productive work relationships. Her trip to the Philippines included tours of six Convergys facilities and subsequent "coffee break" sessions with agents and team leaders.
During each session, agents introduced themselves and shared a bit about their families and tenure with the company. The conversation in each meeting focused on issues that impact the employees' work lives and strategic plans for the organization.
"I'm delighted to have this opportunity to meet personally with our employees and seek their own individual ideas on how we can make our organization even better," stated Ayers. "We are in a people business at Convergys, and our people are truly the key to our success. Our employees in the Philippines continue to impress me with their commitment to our clients and their customers, and I am honored that they took time from their days to spend a few minutes talking to me."
While in the Philippines, Ayers announced expansion in the Philippines that will equate to five new integrated contact centers and up to 7,000 new employees.
Convergys Corporation is hiring for many different positions in the Philippines. Please submit resumes to philippinesrecruitment@convergys.com
Convergys' six state-of-the-art customer care facilities in metro Manila, two in Cebu City and one in Bacolod City currently employ more than 14,000 men and women who provide customer support via telephone, web-chat, and email for a diverse portfolio of Convergys clients and their customers worldwide.
Editors: Photos of the visits are available on request.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
For Convergys in the Philippines
Jingjing Romero, +63 2 929 9618
or Convergys Corporation
John Pratt, Call or Text +1 513 919 1111
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