(Cincinnati and Auckland, New Zealand; April 24, 2008) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that SKY Network Television Limited has signed a six-year implementation, license, and professional services contract for Convergys’ ICOMS customer management and billing solution. SKY is New Zealand’s pre-eminent pay television operator, offering a wide range of sports, movies, music, on-demand, and general content across more than 100 channels to over 720,000 subscribers.
SKY will use Convergys’ ICOMS solution to manage its day-to-day operational activities including customer management, order management, provisioning, inventory and product management, billing and rating, finance and debt collection, and additional operational functions. Convergys’ professional services will provide all implementation requirements including project
management, integration, data migration, product consultancy, product customization, testing, and user training.
“We selected Convergys and its solution in part because of the company’s product road map and the solution’s third party system integration capabilities and feature rich functionality,” said Martin Wrigley, Director of Operations, SKY Network Television. “Convergys’ expertise will help us quickly implement this solution to improve upon our strong customer management capabilities and to quickly deliver new and more innovative services to our customers.”
“Entertainment and communication service providers are operating in an increasingly competitive landscape,” said Iain Hackett, Convergys Vice President, Asia Pacific Region. “In order to grow subscribers, improve average revenue per user, and reduce churn, it is imperative for providers to effectively manage the relationships they have with their customers. As such, Convergys solutions are designed to help our clients differentiate their customer service experience to deliver greater value for the company and its customers.”
With its Infinys software and its broad portfolio of professional and consulting services, Convergys is a communications industry leader in the deployment of real-time convergent billing -- including the Quadruple Play of video, voice, data, and wireless -- for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable and broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.
About SKY Television
SKY Television (SKY), in more than 45 percent of New Zealand homes, is New Zealand’s pre-eminent pay television operator, offering a wide range of sports, movies, music, on-demand, and general content across more than 100 channels. SKY broadcasts on a digital satellite network, a terrestrial UHF network, via cable through an arrangement with TelstraClear and on
Vodafone’s 3G network.
SKY’s channel line-up includes 7 sports channels, 6 movie channels, 7 general entertainment channels, 5 documentary channels, 5 news channels, 4 children’s channels, as well as other niche channels. (As of 31 December 2007 SKY had 720,919 subscribers).
SKY launched as a three-channel UHF service in 1990, with two further channels added four years later. SKY’s UHF signal reaches more than 83 percent of the country’s 1.5 million households. In December 1998 SKY launched a digital satellite service, extending its reach to the whole country. SKY also offers pay-per-view movies, live events, and interactive services including Skybet, the Weather Channel, and games channels Mind Games and Playin’ TV.
With the establishment of a new on line DVD rental service and in December 2005, the launch of MY SKY, a new set top box incorporating a personal video recorder, SKY is positioned to bring New Zealand viewers even more entertainment options.
On 8 February 2006, SKY completed the purchase of the New Zealand television business of PRIME Television Ltd. The acquisition of a free-to-air channel gives SKY the opportunity to showcase its channels and programmes whilst ensuring that New Zealand consumers can view delayed free-to-air sports programmes such as rugby, rugby league, and cricket in primetime.
For further information, please visit SKY’s web site at www.skytv.co.nz
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Convergys Contacts
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
SKY will use Convergys’ ICOMS solution to manage its day-to-day operational activities including customer management, order management, provisioning, inventory and product management, billing and rating, finance and debt collection, and additional operational functions. Convergys’ professional services will provide all implementation requirements including project
management, integration, data migration, product consultancy, product customization, testing, and user training.
“We selected Convergys and its solution in part because of the company’s product road map and the solution’s third party system integration capabilities and feature rich functionality,” said Martin Wrigley, Director of Operations, SKY Network Television. “Convergys’ expertise will help us quickly implement this solution to improve upon our strong customer management capabilities and to quickly deliver new and more innovative services to our customers.”
“Entertainment and communication service providers are operating in an increasingly competitive landscape,” said Iain Hackett, Convergys Vice President, Asia Pacific Region. “In order to grow subscribers, improve average revenue per user, and reduce churn, it is imperative for providers to effectively manage the relationships they have with their customers. As such, Convergys solutions are designed to help our clients differentiate their customer service experience to deliver greater value for the company and its customers.”
With its Infinys software and its broad portfolio of professional and consulting services, Convergys is a communications industry leader in the deployment of real-time convergent billing -- including the Quadruple Play of video, voice, data, and wireless -- for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys to further expand the convergent capabilities of cable and broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.
About SKY Television
SKY Television (SKY), in more than 45 percent of New Zealand homes, is New Zealand’s pre-eminent pay television operator, offering a wide range of sports, movies, music, on-demand, and general content across more than 100 channels. SKY broadcasts on a digital satellite network, a terrestrial UHF network, via cable through an arrangement with TelstraClear and on
Vodafone’s 3G network.
SKY’s channel line-up includes 7 sports channels, 6 movie channels, 7 general entertainment channels, 5 documentary channels, 5 news channels, 4 children’s channels, as well as other niche channels. (As of 31 December 2007 SKY had 720,919 subscribers).
SKY launched as a three-channel UHF service in 1990, with two further channels added four years later. SKY’s UHF signal reaches more than 83 percent of the country’s 1.5 million households. In December 1998 SKY launched a digital satellite service, extending its reach to the whole country. SKY also offers pay-per-view movies, live events, and interactive services including Skybet, the Weather Channel, and games channels Mind Games and Playin’ TV.
With the establishment of a new on line DVD rental service and in December 2005, the launch of MY SKY, a new set top box incorporating a personal video recorder, SKY is positioned to bring New Zealand viewers even more entertainment options.
On 8 February 2006, SKY completed the purchase of the New Zealand television business of PRIME Television Ltd. The acquisition of a free-to-air channel gives SKY the opportunity to showcase its channels and programmes whilst ensuring that New Zealand consumers can view delayed free-to-air sports programmes such as rugby, rugby league, and cricket in primetime.
For further information, please visit SKY’s web site at www.skytv.co.nz
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 85 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Convergys Contacts
Business and Financial Media -- John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media -- Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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