Cincinnati - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has signed contract renewals and expansions with two leading financial services companies.
Under terms of these renewed and expanded contracts, Convergys will provide additional live-agent support for on-going customer service, retention programs, and back office solutions, including multi-language customer care for client customers speaking Spanish, Cantonese, Korean, Japanese, Mandarin, and English.
Cumulatively, the contracts are valued at more than $85 million over the next three years.
"The Financial Services sector offers considerable opportunity for growth.
With these two client wins, we've signed a total of seven contracts for Customer Management services so far this year, and we expect to see revenue growth accelerate through the rest of the year," said Dave Dougherty, president and CEO of Convergys. "Financial Services firms continue to see the value of our unique relationship management approach to improve the quality and lower the cost of providing customer service across a variety of service channels.”
Convergys provides innovative solutions that drive more value from the many interactions our clients have with their customers and employees every day.
In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
Under terms of these renewed and expanded contracts, Convergys will provide additional live-agent support for on-going customer service, retention programs, and back office solutions, including multi-language customer care for client customers speaking Spanish, Cantonese, Korean, Japanese, Mandarin, and English.
Cumulatively, the contracts are valued at more than $85 million over the next three years.
"The Financial Services sector offers considerable opportunity for growth.
With these two client wins, we've signed a total of seven contracts for Customer Management services so far this year, and we expect to see revenue growth accelerate through the rest of the year," said Dave Dougherty, president and CEO of Convergys. "Financial Services firms continue to see the value of our unique relationship management approach to improve the quality and lower the cost of providing customer service across a variety of service channels.”
Convergys provides innovative solutions that drive more value from the many interactions our clients have with their customers and employees every day.
In delivering relationship management solutions, Convergys is able to deploy the optimal mix of live agent, automation, and self-service (e.g., speech and IVR, e-mail and Web self-service), as well as back office solutions, consulting, and professional services support to meet our clients’ financial and performance objectives.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit
www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Contacts:
Business and Financial Media - John Pratt
+1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel
+1 513 723 7153 or jeff.hazel@convergys.com
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