Hong Kong (BUSINESS WIRE) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announces the appointment of Sidney Yuen as Director of Convergys' Consulting Practice in the Asia Pacific region.
In this position, Yuen will be responsible for managing all of Convergys' customer management consulting and professional services activities in Asia Pacific. He will be located in Convergys' offices in Hong Kong.
"Customer service management is high on the business agenda these days. Governments and commercial companies need advice to guide them through challenges posed by fast changing expectations of their customers and stakeholders," said Yuen.
"Convergys' strength lies in being able to leverage proven process knowledge, operational and technical skills, as well as extensive analytical capabilities, to help our clients succeed.
Our ability to offer such services has been reinforced by Sidney's appointment," said Jean-Herve Jenn, President, International and Global Consulting.
"We extend a very warm welcome to Sidney, who brings with him considerable thought leadership experience, technical knowledge, and an extensive network in the region. He will be a valuable member of our senior management team."
Before joining Convergys, Yuen served as the chief executive officer of HBC. He has also been a director at Andersen Consulting and a customer service director at American Express.
Currently, Yuen is the chairman of the Hong Kong Call Centre Association and the International Association of Outsourcing Professionals (Hong Kong).
Hundreds of clients rely on Convergys to lend insight from our global experience to address key business challenges that drive revenue and control costs. Our consulting services provide not just technical, but true operational expertise to meet critical business requirements for business systems and customer solutions. Leveraging intelligence gained from our 25 years of operational experience in Customer and HR Solutions, our Consulting & Services offerings apply a customer-centric view to positively impact key drivers of business success.
Editor's Notes: A digital picture of Mr Yuen is available on request.
ABOUT CONVERGYS
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information,
visit www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Convergys Corporation Susan McKay, +65 6248 5198 susan.mckay@convergys.com
or John Pratt, +1 513 723 3333 john.pratt@convergys.com
In this position, Yuen will be responsible for managing all of Convergys' customer management consulting and professional services activities in Asia Pacific. He will be located in Convergys' offices in Hong Kong.
"Customer service management is high on the business agenda these days. Governments and commercial companies need advice to guide them through challenges posed by fast changing expectations of their customers and stakeholders," said Yuen.
"Convergys' strength lies in being able to leverage proven process knowledge, operational and technical skills, as well as extensive analytical capabilities, to help our clients succeed.
Our ability to offer such services has been reinforced by Sidney's appointment," said Jean-Herve Jenn, President, International and Global Consulting.
"We extend a very warm welcome to Sidney, who brings with him considerable thought leadership experience, technical knowledge, and an extensive network in the region. He will be a valuable member of our senior management team."
Before joining Convergys, Yuen served as the chief executive officer of HBC. He has also been a director at Andersen Consulting and a customer service director at American Express.
Currently, Yuen is the chairman of the Hong Kong Call Centre Association and the International Association of Outsourcing Professionals (Hong Kong).
Hundreds of clients rely on Convergys to lend insight from our global experience to address key business challenges that drive revenue and control costs. Our consulting services provide not just technical, but true operational expertise to meet critical business requirements for business systems and customer solutions. Leveraging intelligence gained from our 25 years of operational experience in Customer and HR Solutions, our Consulting & Services offerings apply a customer-centric view to positively impact key drivers of business success.
Editor's Notes: A digital picture of Mr Yuen is available on request.
ABOUT CONVERGYS
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees.
Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information,
visit www.convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Convergys Corporation Susan McKay, +65 6248 5198 susan.mckay@convergys.com
or John Pratt, +1 513 723 3333 john.pratt@convergys.com
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