Frost & Sullivan, eTelecare to share best practices

Frost & Sullivan Analyst and Leading Philippine Outsourcer, eTelecare to Share Best Practices for Maximizing Performance in Contact Centers at NICE Systems' 'Insight for High Performance 2008' Seminar

Hong Kong (ANTARA News/PRNewswire-AsiaNet) - NICE Systems organized the "Insight for High Performance 2008" seminar today at Sheraton Towers Hotel in Singapore, a half-day event to feature keynote presentations from Frost & Sullivan industry analyst, Shivaru Shukla and Rick Pusag, Vice President, eTelecare.

Mr Pusag shared best practices for improving overall business performance by deploying advanced contact center solutions.

In addition, seminar attendees also learned the NICE SmartCenter solution for high performance, and NICE's offering for advanced quality management, and other key contact center needs.

Targeting attendees including CEOs, business executives, contact center managers, sales and marketing executives, operations executives, CIOs, CTOs, and technology strategists, the seminar enabled attendees to gain insights into how leading companies tap the overall value of their contact centers, how they align people, processes and technologies around business strategies and goals, how they optimize operational efficiencies, and extract insights from customer interactions to achieve better results.

Using NICE SmartCenter, contact centers are able to gain a single view of their business, improve efficiency, effectiveness and quality of customer service, while better aligning their objectives with the enterprise. Leveraging the synergies of the NICE SmartCenter solutions, including liability recording, quality management, interaction analytics, customer feedback, and workforce and performance management, unified in open SOA-based (Service Oriented Architecture) framework enables contact centers to improve performance at three key levels -- agent, operational, and enterprise.

Furthermore, NICE SmartCenter provides offshore outsourcers a competitive edge in ensuring the highest quality of service to their clients' customers.

Since the NICE solution is web-based, outsourcers can enable their clients with cost and time efficient capabilities in monitoring agent skills sets, e.g. courtesy and communication skills, while improving the quality of service their customers are receiving, without actually having to come to the off-shore site.

"We are delighted that senior contact centre executives such as eTelecare's Mr Pusag took the time to speak at our seminar and shared with us how they are leveraging the latest contact center technologies and solutions to address their organization's most critical needs," commented Doron Ben-Sira, President NICE APAC.

"Our seminar was all about empowering organizations and their contact centers with the ability to drive performance, improve operational efficiencies, and drive strategic initiatives -- such improving customer retention and marketing effectiveness."

More information is available at: http://www.nice.com/eventsinsights2008/ .

Contact: Rachel Ho Marketing Director Tel: +852-9650-5830
Email: Rachel.ho@nice.com
SOURCE NICE APAC Ltd.

COPYRIGHT © 2008 - ANTARANEWS

Mark Lyons Joins Touradji Capital Management in new Singapore office

New York (ANTARA News/PRNewswire-AsiaNet) - Touradji Capital Management, LP ("Touradji Capital"), a leading commodities investment firm, today announced that Mark Lyons has joined the firm as a Shipping and Oil specialist. He will be based in the firm's newly established office in Singapore with the aim of further growing the company's business in Asia. His appointment is effective immediately.

Mr. Lyons will examine shipping opportunities in the futures market, public and private equities as well as trading energy products. Mr. Lyons' unique experience in oil and shipping, both physical and paper, will enable the firm to further develop its edge in these areas.

"We are pleased to have Mark on board, and we're particularly excited about opening an office in Singapore," stated Paul Touradji, Founder and Managing Partner of Touradji Capital. "Asia is a very important market for us and opening an office in Singapore will provide a base from which we'll be able to expand our research and investment. Mark is an industry expert with a very extensive background. He began his career as a refinery engineer, moved to trading crude and refined products and then applied this expertise to the crude shipping markets. Mark's unique skills and knowledge will complement our already strong investment team," Mr. Touradji concluded.

Mr. Lyons spent nine years at Chevron, initially as a Chemical Engineer at the Pembroke refinery specializing in business and planning, then worked as a crude trader at the firm's London office. After Chevron, Mr. Lyons joined RWE Trading helping to establish RWE as a recognized oil trading group where he specialized in oil arbitrage and FFA trading. In 2004 Mr. Lyons became a Partner at Navig8, a firm that operates across the shipping value chain with its core expertise in oil products. Mr. Lyons graduated from Loughborough University of Technology with a BS in Chemical Engineering. He is a Chartered Chemical Engineer.

About Touradji Capital Management, LP

Touradji Capital Management, LP is a commodities-focused asset management firm with more than $3 billion in assets under management. The firm invests in commodities and commodity-related equities with a fundamental approach to analysis and investment in commodities.

SOURCE: Touradji Capital Management, LP
CONTACT: Steve Bruce, or Shawn Pattison, or Monica Everett, all of
The Abernathy MacGregor Group for Touradji Capital Management, LP,

COPYRIGHT © 2008 - ANTARANEWS

SCS launches human resource info management system for Brunei

Singapore, (ANTARA News/Xinhua-PRNewswire-AsiaNet) - Singapore Computer Systems Limited (SCS), a leading information and communications technology service provider in Asia announced that its wholly-owned subsidiary SCS Information Technology Sdn Bhd and its Bruneian partner, ATB Technologies Sdn Bhd have completed a large-scale human resource information management and electronic document management system for the Brunei Ministry of Defence (Mindef).

The new Defence Personnel Administration Information System (DefPAIS) was turned over to Mindef at an official commissioning ceremony in Brunei last week. Dato Paduka Haji Majid Bin Mangarshah, the Brunei Ministry of Defence Permanent Secretary, and SCS President and CEO Mr. Tan Tong Hai, together with officials of the Brunei government, numerous business leaders and local officials witnessed the handover.

DefPAIS is one of the major IT initiatives by the Bruneian government to transform the country's administrative information system, and is a showcase of the government's vision towards a paperless bureaucracy. The system was designed to meet Mindef's increasing demand for online administration, self-service, secure records storage and information management by automating the manual processes of updating personnel information and documentation.

Director of Personnel at the Ministry of Defence, Colonel Pengiran Zulkifli bin Pengiran Hj Ismail said in his speech that in order to survive and strive in the technology arena one requires full commitment to the infocomm technology (ICT) goals. The Ministry of Defence, he said is fully committed and strongly supports Human Resource-ICT Partnership.

"We are fully committed and we strongly support ICT development as envisioned by His Majesty the Sultan and Yang Di-Pertuan Negara Brunei Darussalam, with the establishment of a National IT Strategic Plan (IT2000 and beyond) that focuses on three strategies; Paper-less Society (e-Brunei), Public Sector drive towards e-Government (e-Government) and Private Sector drive towards e-Business (e-Business)," he said.

"Towards this we now have operationalised an effective and efficient Administrative System called DefPAIS that incorporates Human Resource Management Information System and Electronic Document Management System," he added.

Mr. Tan Tong Hai said, "We are pleased to deliver our commitment to the Brunei Mindef by completing the DefPAIS project on time. The project has created a benchmark for future government administrative systems and we are excited to have participated in this important endeavour. Moving forward, we will continue to work with the Brunei Mindef to drive adoption rate."

"SCS is fully committed to the IT development of Brunei, as exemplified by our 20-year presence here. We would like to continue this long-term partnership, by taking a more active role to contribute to Brunei's national IT strategic plan."

The completion of DefPAIS follows several other major successful e-government projects that SCS has been involved in -- both in Singapore and overseas. These included an electronic business registration and filing system for the Singapore Accounting & Corporate Regulatory Authority and the British Virgin Island Financial Services Commission; a central records depository system for a Singapore homeland security agency; and a wireless communications network for a tertiary educational institution.

About Singapore Computer Systems Limited

Singapore Computer Systems (SCS) is a leading information and communications technology service provider in Asia. As the provider of Trusted Services to its customers, SCS empowers organisations with competent IT professionals, using proven processes and living technologies in a timely and cost-effective manner.

Our services are designed to maximise organisational performance and are compliant with regulatory and security guidelines. They range from traditional IT infrastructure, business solutions, systems integration and managed services to state-of-the-art Application-Aware Infrastructure, Infrastructure-Aware Applications, converged communications, business rules management systems, business process outsourcing, and business continuity management services. These are flexible solutions that are adaptable to our customers' needs as their businesses grow or change.

Incorporated in 1980 and listed on the Mainboard of The Singapore Exchange in 1991, SCS has operations in Asia spanning Singapore, Brunei, China, Indonesia, Malaysia, the Philippines and Thailand.

For more information, visit http://www.scs.com.sg .
Media, Analyst and Investor Contact:
Mervin Wang
Singapore Computer Systems Limited
Mobile: +65-9798-6077
Email: mervin.wang@scs.com.sg
SOURCE: Singapore Computer Systems Limited

COPYRIGHT © 2008 - ANTARANEWS